TERMS & CONDITIONS

 

Welcome to ValKnitting web site! We are glad to have you as our customer! Please read carefully the following terms and conditions!

Purchasing a pattern constitutes your agreement to these terms and conditions, and to the copyright and licensing terms attached to these works. Each work and its contents are fully covered by United States and EU copyright law, regardless of where you live or where the pattern was downloaded. In the EU, Copyright and Design Rights are automatic and do not require registration. We reserve the right to update or modify these terms and conditions at any time without prior notice.

Automatic Rights: In accordance with current EU legislation, I'm required to advise you that by downloading the pattern you have purchased, you are agreeing to these terms and conditions, and that automatic rights to cancellation and a refund will no longer apply for purchased items once downloading has started; this is due to the nature of digital goods. If you wish to retain your automatic rights you need to wait 14 days before starting the download. That said, I do have a refund policy in place.

Refund Policy: Refund requests are accepted within 14 days of purchase if you have made the purchase in error. To help prevent unwanted purchases, please read through the information provided on the pattern pages. Please get in touch if you have any concerns about your purchase. Refund requests are accepted via email on the valknitting@yahoo.com. When you send a refund request you have to provide the following information: your name, date of purchase, date of refund request, item purchased and the email address with which you made the purchase. Thanks for your understanding.

Copyright: All content on this site, including but not limited to photography, text, or graphics, is copyrighted as a collective work under the United States, EU and other copyright laws, and is the property of ValKnitting. Any use, including but not limited to the reproduction, distribution, display, or transmission of the content of this site is strictly prohibited, unless authorized by ValKnitting. The collective work includes works that are licensed to ValKnitting. Unless otherwise stated the copyright to all works, including books, patterns, photography and layout (in all formats) belongs to ValKnitting. This means that no part of the work, whether it is a free pattern PDF, photos or text, any part of the book or pattern content, may be distributed, shared or stored (with the exemption of a personal back-up) without the permission of the copyright holder.

Licensing: By purchasing a pattern, you are purchasing a licence to use the pattern for personal or charity use. The licence gives you rights to create finished items for personal use, gift or charity by recreating the design or parts of the design, not rights on the pattern instructions, photographs, layout or the design itself. The licence do not permits you to sell the created finished items unless you have established additional licensing agreement with ValKnitting. This license also covers ValKnitting free patterns. All purchases of patterns constitute understanding and agreement to these terms.

Pattern support: Individual help and support is only available via email for purchased patterns, and not for free patterns.

Pattern file format: All patterns are provided in PDF format, a file type which is compatible with all devices and all operating systems. It is good practise to make a back-up copy of the pattern file in case of loss or corruption - in these circumstances, proof of purchase (PayPal email receipt or PayPal email address with approximate date) is required before a replacement copy is sent. Please check your spam folder before contacting me regarding undelivered patterns.